Privacy Policy Statement

We are committed to protecting your privacy and handling all personal data responsibly. This policy explains what information we collect, how we use it, and your rights as a user in Malaysia.

Information We Collect

We collect information strictly necessary for providing our service and improving user experience.

• Basic identity data such as your name, contact details, and preferred language.
• Usage information, including session activity, scenario selection, and feedback provided.
• Responses you give during practice dialogues or surveys to enhance your learning journey.
• Technical data like browser, device type, and IP address for security and analytics.

How We Use Your Information

Your data is used solely for service delivery, improvement, and personalization.

• To give access to dialogue scenarios and personalized feedback modules.
• For technical support, responding to requests, and tracking service issues.
• To personalize recommendations, track session progress, and optimize features.
• For analytics, security monitoring, and to enhance system reliability.

Legal Basis For Data Use

We follow relevant Malaysian data protection laws and best practices for consent and security.

Our basis includes your consent when registering, the need to fulfill service delivery, and safeguarding legitimate service interests with robust privacy measures.

Information Sharing

We do not sell your information. In rare cases, data may be shared as strictly required for legal compliance or trusted operations.

• With service providers under strict confidentiality obligations, only to deliver features or ensure technical support.
• If legally required by Malaysian law or court order, according to official procedures.
• For company protection or to prevent misuse, as allowed by applicable law and only when justified.

Data Security

We use administrative, technical, and physical safeguards to protect personal data from risks such as unauthorized access, misuse, disclosure, accidental loss, or alteration. Regular reviews and updates help keep your information secure.

Your Rights

As a user in Malaysia, you may access, correct, or request deletion of your data within our system.

• Request a copy of the data we store about you.
• Ask for corrections to inaccurate or outdated details.
• Request erasure, subject to legal and operational requirements.
• Object to data use for marketing or analytics at any time.

Cookies Notice

Our service uses cookies for essential operations, analytics, and improving functionality. Your browser settings let you control their use.

Cookies Policy Cookies Policy

Contact Us

For any privacy concerns, please contact our support team. We handle requests promptly and confidentially.

Policy Updates and Changes

Updates are posted on this page. Please review regularly to stay informed about how your data is handled.